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Last updated: October 27, 2026. This explains what we collect when you shop at hoselandhue.com and what we do with it.
When you place an order, we collect your name, email address, phone number, and shipping address, along with what you ordered (tip size, collar, finish, and colors). You enter these on Stripe's secure checkout page.
Your card details go directly to Stripe. We never see or store your full card number.
If you email us, we keep your message and our replies.
We use your information to make and ship your order, send your receipt and shipping updates, answer your questions, calculate and collect sales tax, prevent fraud, and keep the records the law requires. We don't sell your personal information.
Only the services we need to run the shop: Stripe (payments, sales tax, and fraud prevention), our shipping carrier and label service (so your order can be delivered), our website host, and our email provider. These services handle your information under their own privacy policies.
Our site remembers the items in your bag using your browser's local storage, so your bag is still there if you leave and come back. We don't use advertising or tracking cookies, and we don't run analytics on this site. Stripe's checkout pages may use cookies as described in Stripe's own policy.
We keep order and payment records for as long as we need them for tax, accounting, and legal purposes.
To ask what we have about you, correct it, or have it deleted (where the law allows us to), email customerservice@hoselandhue.com.
Our site isn't directed at children under 13, and we don't knowingly collect information from them.
If we change this policy, we'll update the date at the top of this page. Questions? Email customerservice@hoselandhue.com.